Frequently Asked Questions

Do I get paid lunch breaks?: No.
When do I get paid?: The money is paid into your account by BACS on the Friday following the week you have worked.; E.g. You work the week ending Friday the 7th and you will get paid for that week on the following Friday the 14th.
Timesheets: You will be issued a timesheet on a weekly basis which will be posted to you. Please note it is your responsibility to ensure that you have it signed by an authorised signatory of the company for whom you are working. Unsigned timesheets will NOT be accepted.
How do I complete my timesheet?: Please use the issued timesheet for each week. Record each days hours, in the ‘AM’ and ‘PM’ boxes, then calculate the hours worked thjat day and enter in to the ‘Total’ for that day box. Do not include yourlunch break. At the end of the week worked calculate the total hours worked that week and enter them in the totals box at the bottom.; If you have taken any holiday and wish to be paid for the days you have had off please indicate by ticking the boxes. Tick ‘AM’ for morning, ‘PM’ for afternoon or ‘AM’and ‘PM’ for the whole day, in the holiday column boxes, then enter the amount of days you wish to claim in the totals box at the bottom.; Please mark the day/s taken as holiday with a ‘Tick’ and not as hours actually worked, to avoid any confusion.
When do I need to send my timesheet?: Timesheets are to arrive no later than 5pm each Friday, ready for processing on the Monday. Late timesheets may result in delayed payment. Please call to check that we have received your timesheet as faxes and emails are not always 100% reliable.; If for any reason you cannot send in your timesheet on the allocated day please call us to advise us when we can expect to receive it.
What do I do if I lose / forget my timesheet?: You can download a blank timesheet from our website or you can telephone Paul Mitchell Associates and we will be glad to fax or email you a new timesheet.
What do I do if I need time off?: In the first instance you should discuss your requirements with your Temps Controller at Paul Mitchell Associates. We will then advise you to speak to the person to whom you report at the company you are working for.
What are my holiday entitlements?: All workers have a statutory right to at least 5.6 weeks paid annual leave (that‘s 28 days paid holiday if you work five days a week), Pro rata for part time.; A permanent employee will accrue the current statutory entitlement of 5.6 weeks holiday over the full 52 weeks of the year whereas temporary workers will only accrue the 5.6 weeks over 46.4 weeks as the entitlement only accrues when they are working or employed. This is to ensure Temporary workers do not work the full 52 weeks and then claim for the extra 5.6 weeks holiday on top. Also it is to protect the temporary worker and ensure holiday is taken throughout the year.
Who do I speak to if I have a pay query?: If you have a query about your pay please call us and ask to be put through to the payroll department. Open Monday – Wednesday.
Who do I speak to if I have a tax query?: If you have any tax queries please call your local tax office.; Leicester & Northampton Tax Office: 0845 3021442; Paul Mitchell Associates Reference Number: 267/P2556
Who do I call if I am ill?: If you are ill please call your place of work and your Temps Contoller on 0116 2549404 as soon as possible.; If there is no one available to speak to please leave a message.